This privacy policy explains how TraqNext d/b/a as www.traqnext.com (collectively, "we," "us," and "our") collects, uses, shares, and processes information about you and application usage. This privacy policy describes our practices concerning your personal information that we process when we provide you with TraqNext product and services, these include the services available through our website at www.traqnext.com and desktop applications.

Please note that TraqNext may provide the link to third-party websites and products through its website and products. But we are not responsible for the content or the privacy policies or practices of any third-party organization or service that interacts with our Services. If you are willing to access those links or install and use those products then we encourage you to read the privacy policies of these third-party organizations before using any of the Services.

By using our application or communicating with us, you are consenting to the practices contained in our application. Please do not use or access this service if you disagree with any part of this privacy policy.

We collect personal information that you provide to us when you register for the Services, express an interest in obtaining information about us or our products and Services.

Personal Information: The personal information we collect may include the following:

• Organization name
• Email address
• Password
• Your business domain
• Organization size
• First & Last name
• Your profile photo (optional)

Payment Transaction Information: When you purchase TraqNext products, you must provide your personal contact, billing information to our payment partner, who saves the information needed for billing purposes, our payment processing partner shares with us the minimum information needed for us to provide service to you and handle your license/package. We use this information to email you about your order. We do not get access to your payment details, like your credit card number. It is encrypted and only used by our payment partners for the intended purpose.

Other information: We may collect the information which is publicly available about you, such as from social network platforms and open forums, comments about our product and services to analyze and improve our product and services.Please note that you are responsible for the information shared or obtained by any third-party through TraqNext website, product and services and conform the third-party consent to share or provide such information with TraqNext.

Information collected through TraqNext Windows and Mac application: We collect screenshots, names of applications used, websites visited, your work time, operating system on your device, including the mouse and keyboard activity (such as mouse clicked/moved and key on keyboard pressed). TraqNext does not log any information typed. All screenshots the TraqNext desktop app takes are first encrypted and uploaded via SSL over the standard HTTPS port (443). Screenshots are stored in encrypted format on Amazon S3 secure servers.

Other third-party partners: We also work with third-party partners which may store your information, such as:

• Amazon Web Services, the terms and conditions for AWS can be found here.
• Paddle.com is our payment processing partner and its terms and conditions and privacy information can be found on the shopping cart which appears when you make a purchase with us.

  Paddle.com Market Limited - https://paddle.com/privacy.

We use cookies for our website. Cookies are small text files that are sent to your browser by our web server as part of your visit to our website and are stored by the latter on your computer for future retrieval.

The cookies on your computer are used by us, over and above the usage process, to make our website more user-friendly to more closely match our services and content to our users and to promote trust and security.

We do not collect or store personal information in cookies in this context. We also do not use any techniques that link user data to information generated by cookies.

You can determine whether cookies can be set and retrieved by using the settings in your browser. For example, you can disable cookies in your browser, restrict it to specific websites, or configure your browser to automatically notify you as soon as a cookie is set and ask for feedback. However, for the full functional scope of our website, it is necessary for technical reasons to enable cookies.

• Essential Cookies: These are required for the correct functioning of our website. These enable website functionality such as security and accessibility.
• Analytics Cookies: These are generated by third-party services we use for analytics. These services use cookies to track information about how you use our website, such as the pages visited and duration spent on each page. This helps us improve our website and provide a better user experience.

Google Services: We use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses the so-called "cookies", text files which are stored on your computer and which allow an analysis of your usage of the website.

On our behalf, Google will use the collected information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to the use of the website and the Internet with respect to the website operator, which include but are not limited to Google Ads, Google Tag Manager, Google Remarketing.

You can prevent cookies from being saved by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to fully utilize all the functions of this website.

Hotjar: is a service which we use to record and create playbacks of user’s interactions with the application UI such as scrolling, moving, and rage clicking on the website, that helps us to build a better UI.

Please note that these service providers may not only use “Cookies” but also "beacons," "pixel tags," and "clear gifs" for the purpose of tracking, campaigns and marketing.

We use technical and organizational security measures to protect incoming or collected personal information, in particular against accidental or deliberate manipulation, loss, destruction or against the attack by unauthorized persons. Our security measures are continuously improved in line with technological developments. Our website and data communications are encrypted using SSL technology to prevent access by unauthorized third parties.

However, despite our safeguard measures and efforts to secure your information, no electronic transmission over the Internet or information storage technology is impenetrable, we cannot guarantee the security of our systems or databases, nor can we guarantee that personal information we collect about you will not be breached, intercepted, destroyed, accessed, or otherwise disclosed without authorization. Although we will do our best to protect your personal information, but any transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

We prioritize the privacy and security of your personal information. This section outlines the various ways we use your information to provide and improve our services, ensure compliance with legal obligations and support for our business, such as:

Account Creation and Management: We use your information to set up and manage your account, including processing registrations, authenticating users, and providing access to our platform.

Service Delivery:Your information is used to deliver the important functionalities, such as personalized content for notification emails.

Customer Support:We use your information to respond to your inquiries, troubleshoot issues, and provide technical support.

Service Enhancement:We analyze usage data and user feedback to identify areas for improvement, introduce and plan new features, and enhance existing functionalities.

User Experience:Your information helps us understand how you interact with our platform, enabling us to personalize your experience and optimize the user interface.

Administrative Communications:We use your contact information to send you important updates about your account, service changes, purchases you made and security alerts.

Marketing Communications:With your consent, we may use your information to send you newsletters, promotional offers, and updates about new features. You can opt out of these communications at any time.

Legal Compliance:We may process your information to comply with applicable laws, regulations, and legal processes, such as responding to legal requests from authorities.

Fraud Prevention and Security:Your information is used to detect, prevent, and mitigate fraudulent activities, security breaches, and other harmful actions.

Analytics and Reporting:We use aggregated and anonymized data for business analytics, reporting, and research to understand market trends and improve our services.

Third-Party Integrations:If you choose to integrate TraqNext with third-party services, we will use your information to facilitate these integrations as described in our terms and conditions.

By understanding how we use your information, you can be assured that TraqNext is committed to protecting your privacy and using your data responsibly. We will not sell or lease your personal information to others. TraqNext shares customer information with companies working on our behalf as mentioned in above sections.

If you have any questions about how your information is used, please contact us at contact@traqnext.com.

We will retain and use your personal information only for as long as an account is active or as needed to provide the Services to you or as long as it is necessary for the purposes set out in this policy or to comply with our legal obligations, dispute resolution, enforcement of our agreements, and as otherwise described in this policy.

Once the retention period expires your information will be deleted as per data retention plan. After that, your right for access, right for information update and the right for data portability and export cannot be exercised.

Please note after termination or deactivation of an account, we may retain your information and content for a reasonable time.

As a user of TraqNext, you have specific rights regarding your personal information which gives you certain control over how your information is used and processed. Below is an outline of your rights:

Right to Access: You have the right to request access to the copies of personal information in structured, easily understandable and machine readable predefined format, if technically feasible. This option is available only if information is processed by automated means and that the processing is based on your consent.

Right to Rectification: If you believe that any personal information in TraqNext is incorrect or incomplete, you have the right to request that we correct or update this information.

Right to Erasure: Under certain circumstances, you have the right to request that we erase your personal information. This right applies when your information is no longer necessary for the purposes for which it was collected, or if you withdraw your consent.

Right to Restrict Processing: You can request that we restrict the processing of your personal information under certain conditions. This means that we will still store your information but will not process it further until the restriction is lifted.

Right to Data Portability: You have the right to request that your personal information be transferred to another organization or provided to you in a structured, commonly used, and machine-readable format.

Right to Object: You can object to the processing of your personal information under certain conditions. This includes the right to object to promotional communication, direct marketing messages. To opt out of receiving promotional emails from TraqNext, you may follow the Unsubscribe instructions provided in every letter. The Unsubscribe feature does not encompass the necessary emails sent by TraqNext to you.

Right to Withdraw Consent: If you have given us consent to process your personal information, you have the right to withdraw this consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

Response Timing: We respond to a customer request for access or deletion of personal information within 30 days of receiving that request. If we require more time, we will inform you of the reason and extension period in writing. This however provision to the fact that we are able to identify you in our system and you have provided us enough information to conform that you are the right person whose information you are requesting. For this purpose, generate any such request from TraqNext registered user accounts.

Please note that we may decline to send your personal information to another person or entity under certain circumstances.

To exercise any of these rights, please contact us at contact@traqnext.com.